PureVPN is based in Hong Kong. This service has a lot going for it, starting with a very easy to use client, plenty of protocols to choose from and an extensive network of servers. They have been in the Internet security and privacy business for the past 14 years and have established themselves as one of the better vpn providers in the market.
Pricing & Plans
PureVPN plans include apps for multiple platforms, enterprise-grade security, 10 multiple logins in one account and access to 6500+ servers.
They currently are on their anniversary offer. Pricing is seen below:
In addition, you can add:
- Dedicated IP for $2.99
- Port Forwarding for $0.99
- DDoS Protection for $3.99
Free Trial/ Money-back Guarantee
All PureVPN plans come with a 31-Day Money-back guarantee. If you are not 100% satisfied with their service, they’ll refund your payment within 31 days. No hassles and no risk.
Privacy & Anonymity
PureVPN does not keep any logs that can identify or help in monitoring a user’s activity.
Provider Logging Policy
In a nutshell, PureVPN’s logging policy is:
- They don’t know what you access, browse, upload or download with our service.
- They are unable to identify at what time you connected to the VPN, with which IP address and which VPN IP was assigned to you.
- Even if they are compelled to share user information, they simply cannot because they have nothing personally identifiable to share.
Torrent Policy
P2P/ FileSharing is allowed with their service but only on specific shared servers or countries. They have blocked P2P on some of their servers as per changing Global Web Policy. They don’t allow P2P where it’s illegal by law named UK, US, Canada, Australia, etc.
Customer Support
This company has plenty of support options, including the usual online knowledgebase. There’s also a live chat feature on the website that’s available around the clock.
Product Testing
PureVPN has a very well-designed client. It allows you to select precisely the server you wish, or to select a server based on your intended use.
There are plenty of configuration options to choose from, so advanced users will have all the tools they need.
VPN Server Locations
PureVPN has 6500+ servers in 140+ countries.
Countries Supported:
Speed Test
We tested PureVPN and the speed reduction was barely noticeable. Hooking up to the server was fast and there were no errors.
IPCheck and DNSLeak Test
The IP address was effectively hidden and DNS did not leak while connected to the PureVPN service.
Feature Summary
- High-speed and secure servers
- Multiple protocols: OpenVPN, IPSec, IKev2
- P2P-enabled servers
- Dedicated Streaming servers
- Best VoIP Servers
- Apps for multiple platforms
- 10 logins in one account
- Wide network of servers
- Bitcoin accepted
- Money-back guarantee
Additional Bonus Features
- Options for add on features
- Dedicated IP
- Port Forwarding
- DDoS Protection
We Liked
- Excellent client
- Fast speeds
- Vast network
- Privacy policy
Areas for Improvement
The client is powerful, but might overwhelm new users. Overall, however, this provider leaves little to be desired.
Also, as of June 2021, PureVPN has discontinued PPTP, L2TP and SSTP protocol support.
Conclusion
PureVPN is an excellent VPN service. The client offers all the power that more advanced users will need but new users shouldn’t feel like they have too much to deal with, at least after exploring the client a bit. PureVPN’s StealthVPN offering makes them a good choice for people in nations where censorship of the Internet is extreme.
I totally agree with the conclusion..The only thing I would like to add here is the fact that there support staff is really efficient and quick to respond..Personally, I love the unlimited server switch option which allows me to change the server as many times I want to..
Highly Recommended..
We appreciate your good service and your helpfulness. It has been good everytime. Thanks Zeeq! Mr John
Many thanks to the support team
The connection is now available in Shanghai
What a great service and excellent support staff. 100% service and support. I am very happy with the serivce i received from tech support staff Zeeq. I would recemond this to anyone who want to use VPN from abroad, specially from UAE. Once again great service and great support
Excellent software, connection and user support.
Great support.
Thank you Zeeq, you helped me resume my connection to your server. Thanks a million.
I’m very pleased with the service. I’m using the unlimited version and I really can’t complain about the speed. I’ve had some minor issues with the beta version for OSX, but the support staff was very responsive and efficient. Great product.
hi there community take care they are stealing your money, I bought 4 times 12 months licenses from purvpn to use them for the whole family but their servers are not secure at all german webpages find out your geo location with ease as I requested back my money as purevpn is advertising with their 3 days money back guarantee I was left aside for 3 weeks after I started a conflict through paypal who also did not support me with this as it is no phisikal thing a license so purevpn manager had a nice lunch on my costs and I also got no access to my new licenses anyway because I involved paypal. think twice befor you get there any license. greetings a friend
Finger weg von PureVpn hatte mir 4 mal 12-Monats Lizenzen gekauft und festgestellt innerhalb der 3-Tages Geld zurück Garantie Frist, dass der GEO-Standort an Webseiten weitergeleitet wird und deren VPN Dienst ganz und gar nicht sicher ist, wurde 3 Wochen hingehalten mit Mails bis ich zuletzt Paypal einschalten musste, die mich leider auch im Stich gelassen haben weil eine Lizenz keinen physischen Gegenstand repräsentiert, somit hat der liebe Purevpn Manager ein nettes Steak auf meinen kosten genossen MFG ein Freund der Unwissenden
I dont know all the ends and outs of your dispute via paypal but PureVPN does not seem to be out to scam people out of there money.
If your IP address was visible despite being connected perhaps your have cookies that need to be cleaned or an easier solution would be just to use along with a VPN for best anonymity.
@ Admin Agree with you. I have got refunds from them twice because my location is changes frequently.
@ Virgil As a matter of fact I saw you spamming on many sites, so you’re definitely a scam. If you did something wrong yourself, you can’t blame it on them.
Biggest crap VPN ever! Speeds are horrible – not usable inside Mainland China, service only send you automated answers to the website – demanded my money back but no refund, as I opened a file at Paypal they suspended and terminated my account. As I am also based in HK I will involve a lawyer to get my money back – stay tuned.
Good alternative if you are in China : witopia – much better speed and very good service – they will provide “secret” IP addresses to you if you have speed problems at your location.
PureVPN indeed is the best vpn service I have ever used. I have been using it for 2 years and before that I literally tired every VPN provider out there and trust me when I say this purevpn is the best. I like purevpn because of their addons, like Smart DNS, Dedicated IP and recently they launched DDoS addon.
BTW PureVPN has 89+ countries and 77,000 Ip’s as well according to their recent Email. I hope this review helps!
Dont ever start with PureVPN. They are a ripoff, cant deliver speed. Didnt even reach 10% from my actual speed. Asked for a refund, passed the 500MB data limit, NO REFUND. How can a company use a 500MB data limit in three days? Are we back in 90’s?
Bought a annual subscription, they dont give a rats ass… Worst provider EVER!
I signed up for PureVPN as they had a 3 day money back guarantee and said they worked in China perfectly. This is not true at all. For days I have been on to their tec support, and all they do is the same thing, dragging the days out, changing server over and over again until the 3 days refund has expired, and they no longer have to provide a refund. Very poor service from within China, buggy software on Mac and unstable connections.
Hello Pace, Mac issues are correctly mentioned by you and we have been working on Mac app for improved functionality and connectivity, updated version will be released soon. It’s unfortunate that you were unable to get good service in China, we have otherwise very positive feedback from China and have good number of satisfied customers there. Apologies for the inconvenience, if you can contact us back at support, we will suggest the best solution possible. Thank you for your feedback!
Hi all PureVPN purchasers.
I will seek to enlighten all potential purchasers of this software.
Total failure of service and staff integrity – stay clear of these rip – off
merchants.
Failure to connect + failed smart dns after 1 years ” in good faith” subscription.
Worst you can do for a vpn program. stay clear…..
marty johnson e- mail provided
Hello Marty,
Sorry for the inconvenience. Your comment has just got published, so we were not able to see it by now. We will try to identify your email and contact you for assistance with related issues. In the mean time, if you can contact our online support on the website, that would be awesome. Thank you!
I signed up for PureVPN but have not yest set up my system. However, I had an extensive on line chat with tech support just now. In summary, according to a user in Spain, he gets the ‘content not available in your location’ message when trying to access BBC content. Previously he could, using PureVPN. In addition, on enquiring whether addind smartDNS to my account would solve this problem, I was told that NO smartDNS services are able now to access BBC content – I failed to ask if this also applied to any regionally restricted content.
I would like Pure to comment on what I have been told [by tech agent Oscar]