LimeVPN is headquartered in Hong Kong and has been in business since 2011. The jurisdiction is good for privacy and the company has certainly been in business for a long while. In testing, however, we had enough trouble with their network and their support that we cannot recommend this service.
Pricing & Plans
LimeVPN gives a discount for signing up for longer terms of service. Their packages come in two varieties: Basic and Pro. The basic package is comparable to what most other providers offer and allows 10 concurrent users. The Pro package offers static Private IP, 1GB of dedicated bandwidth and more than twenty connections.
The monthly pricing is as follows:
- Basic
- Pro
You can pay with credit cards, PayPal, Amazon gift cards and Bitcoin.
Free Trial/ Money-back Guarantee
There’s no free trial with this service, but they do offer a thirty-day money back guarantee.
Privacy & Anonymity
LimeVPN advertises no logging all over their site. Take a look at their logging policy, however, and you’ll find that they do log the time, date and location where you made a connection, the amount of time for which you were connected and the bandwidth you used while connected. They do not, according to their policy, log the sites you visit or what you download, however.
Torrent Policy
Download privately, use torrents, P2P file sharing and leave no traces with VPN without any fear of surveillance. Please note, however, that torrenting is only allowed on specific servers and is only available with LimeVPN pro.
Customer Support
This was an area where LimeVPN did not come through. After having trouble connecting to their network, we contacted support via live chat to get a solution. We were told over and over to connect using SoftEther—that didn’t work, either—despite the company offering PPTP, L2TP and OpenVPN. We wanted to connect via one of those latter protocols, as SoftEther isn’t usable on all platforms. The issue was never resolved, the error logs sent via chat never addressed and the questions asked were never answered.
Product Testing
LimeVPN allows you to connect via PPTP, L2TP or OpenVPN using their own client. You can download the open-source SoftEther client to use that protocol. None of these options worked on their network. LimeVPN has instructions for connecting desktop and mobile operating systems on their site, including Mac, Android, iPhone, Linux and more.
VPN Server Locations
LimeVPN has 17 VPN locations worldwide and 6000+ IPs
Countries Supported:
Speed Test
LimeVPN speeds are just average. Our internet speed before connecting to the LimeVPN server was 41 Mbps. But as I connected to their server, our speed declined to 15 Mbps.
IPCheck and DNSLeak Test
LimeVPN DNS protects from DNS leaks successfully. IPCheck was also successful.
Feature Summary
- PPTP, L2TP, OpenVPN, SoftEther
- Multiple connections
- Up to 10 Gbps High-Speed
- Unlimited VPN
- Torrenting allowed
- No logging (see above)
- Custom client
- NAT Firewall and Hotspot WiFi Protection
- 256-Bit Encryption
- Limited number of server locations
Additional Bonus Features
- TOR over VPN to protect your anonymity inside public networks – only available with LimeVPN Pro
- DDoS protection – DDoS blocking capable of defeating complex DDoS attacks – only available with LimeVPN Pro
- Private IP – with LimeVPN Pro
- Dedicated VPN Node – guaranteed speed of 1Gbps, 20+ concurrent connections and personal static IP dedicated to your account – with LimeVPN Pro
We Liked
- Accepts Bitcoin
- Allows P2P
- SoftEther Option
Areas for Improvement
The customer service from LimeVPN was abysmal. Despite being right there via live chat, support may as well have not been available at all. This provider advertises that they take twenty-four hours to set up an account. They said ours was activated, but that didn’t seem to be the case.
Conclusion
There are better options out there. This provider did not offer a reliable service and, when asked to address an issue, gave nothing but the same advice, “use SoftEther,” over and over, which didn’t work. Any one of our preferred providers will get your account ready to go in less than twenty-four minutes, much less twenty-four hours.
I paid for this service and LimeVPN never connected me and have refused to refund my money, cancelling my transaction dispute. Beware of this sham VPN service! They want your money and will refuse service if you dont give them a physical address to track you down. It kinda defeats the purpose of having a VPN if they want to be able to locate you
I have tried limevpn for quite some time and I am very delighted with their service and support that’s why I initiated this review. They offer a lot of fast working servers and the support team are very knowledgeable. They respond fast as well.
All is well with my Limevpn. They even expedite my activation when I requested. The staff are very helpful. they assist me with configuration remotely.