SurfEasy started out in 2011 and is owned by Opera Software, a Norwegian company. They’re headquartered in Toronto, however, so they operate according to Canadian laws. The company produces a secure web browser that runs off of USB, which can be purchased for a $69.99 lifetime license,as well as several other products, in addition to their VPN offering.
Pricing and Plans
SurfEasy has very competitive pricing. Their packages include the following, which all include unlimited bandwidth and are priced based on the number of simultaneous connections allowed:
Monthly Pricing Plan
Annual Pricing Plan
You can pay using Visa, MC, Bitcoin or, alternately, you can pay over the Google Play store or the Apple App store.
Free Trial / Money Back Guarantee
There is a 30-day money back guarantee with SurfEasy.
Privacy & Anonymity
The company’s logging policy is reproduced below:
“The privacy of our customers’ data is of the utmost importance to SurfEasy and as such we will not introduce logging or other mechanisms that would enable tracking of DMCA related content issues by user. While BitTorrent can certainly be used for non-copyright content it is frequently used for content that triggers DMCA infractions and as a result we cannot support BitTorrent and maintain a quality and private network for our users.”
Torrents are notallowed or supported on SurfEasy.
SurfEasy comes with 24-hour support. Their regular office hours are 8am-8pm EST, seven days per week. You can contact support by email, through a live chat interface, by filing a support ticket, over Twitter or Facebook, via their own community or over remote desktop.
SurfEasy has a very simple client that operates out of the taskbar rather than as a standard desktop client. Configuration options are minimal, with servers being selected based on region. This client is easy to use, but may be too limiting for power users that want maximum control over their connection.
SaferVPN Client In Action
SurfEasy Client Main Screen
SurfEasy Region Select
SurfEasy Client Usage
Over a 50Mbps/5Mbps line from Albuquerque to San Jose, speed reductions over the SurfEasy connection were not significant. The unencrypted line tested at 47Mbps versus a 44.04Mbps connection speed with the VPN connected. Upload speeds were too close to be significant. Ping times, however, almost doubled.
IPCheck and DNSLeak
The IP address given by the client was accurate. DNS did leak, however, on a Windows PC set to obtain the DNS server address automatically. You may want to configure your DNS server selection manually to avoid this.
- OpenVPN and L2TP/IPSec
- Dynamic IP
- Windows XP, 7 and 8
- Mac Os
- 10 nations to choose from for servers
The customer support options with this provider are outstanding. There are so many different ways to contact SurfEasy that it’s difficult to imagine a scenario where one couldn’t get in touch.
Areas for Improvement
Adding PPTP and SSTP would offer more options for users. They don’t currently support Linux, which is likely to only affect a very small percentage of users, but adding that support would also be an improvement.
If you’re not interested in torrenting or other P2P services, this is a good VPN service to look into. They have very competitive pricing and great customer service. The USB browser is also a nice feature, and their accommodation of mobile devices is certainly a plus.