WiTopia is headquartered in Reston, VA. The company offers a slick client, a good website and plenty of endorsements from big names in the press and tech world. In testing, however, their network just didn’t seem that impressive, and was slow compared to what other providers offer.
Pricing and Plans
WiTopia offers a personal and pro version of their VPN service. The professional version offers more protocols.
- Personal: PPTP/L2TP, IPSec
- PPTP, L2TP, IPsec, 4D Stealth™, OpenVPN, SSL
You can pay via credit cards or PayPal. 4D Stealth™ is a protocol that conceals the fact that you’re using a VPN.
Free Trial / Money Back Guarantee
There’s a thirty-day money back guarantee with WiTopia. There’s no trial version.
Privacy & Anonymity
WiTopia says that they don’t keep logs, but then goes on to say that they keep data that can be matched back to users. They say they keep this data to monitor for abuse and, if they find something, they’ll terminate the user’s service and “take further action, if necessary.”
The language in the FAQ is unclear, but this service doesn’t appear to allow torrents. They don’t say they specifically prohibit it, but they do offer the following: “ if your reason for using the VPN is to download or upload files that contain copyrighted content without the owner’s permission, please don’t do it over our network.”
We got to try out WiTopia’s customer support due to their client not installing correctly. They were responsive and helpful, though their suggestion didn’t work. They offered using a manual connection as a substitute but, after working with the client for a while, we got it to start up.
WiTopia does have a very nice client. It’s laid out in a way that makes it easy to find what you need. It’s not as feature rich as some of their competitor’s offerings but, overall, they did a very good job building it.
Windows, Mac OSX, Android, IPhone, etc.
WiTopia has a client for Windows and Mac. Other operating systems can be set up manually.
This is where, despite their very good customer service and well-designed client, WiTopia failed to deliver.
Baseline VPN speed
Speed with VPN connected
We used their client to select the closest server to Albuquerque and got Phoenix. The connection dropped our Internet speed from over 40Mbps to 7.25Mbps. The performance didn’t improve in retesting.
IPCheck and DNSLeak
Our IP address and DNS server addresses were concealed using this service.
- PPTP, L2TP, OpenVPN
- Windows, Mac client
- Pro package option with more protocols
- Good customer service
- Well-designed client
Areas for Improvement
The performance really wasn’t there with this provider. The network was too slow to make them competitive.
WiTopia definitely has an attractive brand. Their client is good, their site is easy to use and their tech support is responsive and helpful. Testing their network, however, revealed that their speed is lower than it should be. The fact that torrenting on this service is really not an option makes WiTopia less attractive, as well. Our preferred providers offer better service, sometimes for less money.