1 response

  1. Mike
    September 28, 2015

    They do not honour their refund policy even when you meet the requirements. No questions asked… my ass.

    Request for refund was made within the 7 days policy.

    1. Refund was delayed as they said they do not keep Bitcoin in their wallet and it takes time to transfer from their bank.
    2. Requested for an update one week later, no reply and my ticket was closed,
    3. Started a new ticket and Mike Chamberlain replied that it takes time as they haven’t had a Bitcoin signup recently. Thus they could not refund.
    4. 2 Weeks later. Asked for an update, no reply and the ticket was deleted.
    5. Started a new ticket and this time Mike Chamberlain replied stating that BTC, Cash and other crypto currencies are not eligible for a refund.

    This is mind boggling since he was the person who replied at (3). Secondly the TOS was changed after the request for a refund was made. In fact this line –

    “We do not refund cash and other cryptocurrency payments”

    was added after the 25th September 2015.

    Here’s the link to Google cached page –

    To add salt to the wound, he had tried to get me to retract a comment on vpncompare.uk (which was not published), before he would reinstate my account. Makes you wonder how independent and fair is that review when Liquidvpn would know about it even when its not published.

    My account has since been locked which means I can’t even start a conversation with them regarding this. Even if I could, there isn’t much point in doing so, since they would either delete the support ticket and delay anything but refund.

    They have basically accepted my money, provided no service and changed their TOS to legitimize their right to rob BTC. Imagine them doing that if I had paid by credit card or Paypal. They are able to get away with it because its BTC and most users who needs a VPN would rather pay via crypto currency

    Unethical and obnoxious. Mike Chamberlain has tried to hoodwink and bully the refund from me. I would really think twice about trusting them with anything.

Leave a Reply




Back to top
mobile desktop